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MTA 'tap-and-go' OMNY fare rollout is over budget and behind schedule - New York Post

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The MTA’s OMNY tap-and-go fare system is millions of dollars over budget and 15 months behind schedule, transit officials conceded on Monday.

The project cost spiked from $591 million last June to $772 million, the MTA said. As a result, vending machines and single-ride OMNY tickets will not begin installation until September — eight months behind schedule, MTA new fare payment systems director Amy Linden told board members.

Linden attributed the new price tag and schedule to software “contractor issues,” “COVID safety protocols” for installing vending machines and added demands to the contract, including commuter railroad integration and new fare structures.

“The original OMNY delivery schedule has been a challenge,” Linden said. “It was overly aggressive from the very beginning with no space to address unforeseen needs or circumstances, creating a high degree of risk to the delivery schedule.”

According to new data, the MTA's OMNY tap-and-go fare system is millions of dollars over budget and 15 months behind schedule.
According to new data, the MTA’s OMNY tap-and-go fare system is millions of dollars over budget and 15 months behind schedule.
William Farrington for NY Post

Under the new schedule, OMNY rollout will wrap up on buses and subways in the first quarter of 2024, and on Long Island Rail Road and Metro-North six months later.

Linden said the MTA’s initial plan for OMNY on railroads was “rushed and not fully developed” until recently, which altered the cost and timeline. Officials also added a new assignment to the contract in November to ensure that riders who accumulate 13 or more trips between midnight Monday and 11:59 p.m. Sunday are not charged more than $33.

The software snafu, meanwhile, drew the agency’s attention to “quality control issues” with its contractor Cubic Corporation that are being resolved, Linden said.

Under the new schedule, OMNY rollout will wrap up on buses and subways in the first quarter of 2024.
Under the new schedule, OMNY rollout will wrap up on buses and subways in the first quarter of 2024.
Stefan Jeremiah for NY Post
MTA New Fare Payment Systems Director Amy Linden said the reason for the delay is due to a "rushed and not fully developed" timeline.
MTA new fare payment systems director Amy Linden said the delay is due to a “rushed and not fully developed” timeline.
Christopher Sadowski

Additional changes “may add cost to the project,” the MTA’s independent engineering consultant Joseph Devito warned board members.

“We are concerned that contract and software issues could impact customer experience if they persist,” Devito said.

Every subway station and bus in the city accepts payment via OMNY, in which riders can use contactless credit cards, mobile wallet apps or a physical OMNY card that went on sale in November.

The project cost spiked from $591 million last June to $772 million.
The project cost spiked from $591 million last June to $772 million.
Christopher Sadowski for NY Post

As of November, 23 percent of fares were paid with the tap-and-go system, Linden said.

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